Privacy policy
GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions govern the relationship between, on the one hand, Ms. Adjoa ADOU, operating under the brand name “LADOU, une Odyssée Gourmande” (hereinafter referred to as “LADOU” or “We”), whose place of business is located at Rue Copernic 127, box 1A, 1180 Brussels, Belgium, registered with the Crossroads Bank for Enterprises (CBE) under number 0809.359.090 (contact details: Email: contact@ladou.eu – Tel.: +32 498 42 62 29), and, on the other hand, the customer.
1. Scope of the General Terms and Conditions
These General Terms and Conditions govern the relationship between LADOU and its customers, both consumers and businesses.
Access to and use of the website www.ladou.eu are subject to these General Terms and Conditions. The customer is deemed to have read and understood these General Terms and Conditions before placing an order.
LADOU reserves the right to request additional information from the customer and to refuse certain orders, in particular where the customer is a minor or legally incapable, where a dispute exists between LADOU and the customer at the time the order is placed, where stock levels do not allow the order to be fulfilled, or where there is an obvious error in the description or price of the products.
2. Offer – Order – Conclusion of the Contract
The sales contract for LADOU products is concluded when confirmation is issued that the customer's order has been accepted for processing, without prejudice to any retention of title that may apply under these General Terms and Conditions.
Please note that placing an order does not automatically mean that the order has been accepted for processing. Only confirmation that the order has been accepted for processing, together with actual receipt of payment, shall bind LADOU to deliver the ordered items.
LADOU does not sell its products to persons under eighteen (18) years of age. If you are under eighteen (18), authorization from a parent or legal guardian is required.
3. Customer Obligations
Any information provided to LADOU at any time must be current and accurate.
LADOU shall not be liable for any order placed under a pseudonym or by third parties using the customer's identification details.
4. LADOU's Obligations
LADOU undertakes to deliver the ordered items within 48 hours of confirmation that the order has been accepted for processing.
LADOU cannot be held liable for any delivery delays or errors attributable to postal or delivery services.
5. Right of Withdrawal
The customer is informed that the order concerns foodstuffs and, consequently, perishable goods, delivered sealed and liable to deteriorate or expire rapidly, which cannot be returned for health protection or hygiene reasons.
Accordingly, the customer may not exercise the right of withdrawal once confirmation of shipment of the order has been issued, in accordance with Article VI.53, points 4° and 5°, of the Belgian Code of Economic Law.
6. Cancellation
The customer may cancel an order by sending an email to contact@ladou.eu, expressly referring to the order number, provided that the order has not yet been shipped by LADOU.
In accordance with Article 5, this cancellation option shall no longer be available once the ordered items have been shipped.
7. Prices – Shipping Costs – Payment
Unless otherwise stated, all prices indicated on the website www.ladou.eu include VAT and other applicable taxes, without prejudice to any shipping costs.
The items must be paid for in advance by bank transfer at the time the customer places the order.
Prices may be changed at any time and do not include, where applicable, delivery costs, which are charged separately.
The prices payable by the customer are those displayed on the website at the time confirmation is issued that the order has been accepted for processing. These prices are firm and non-revisable.
8. Delivery
1. The customer may have the order delivered to an address of their choice within Belgium or collect the order from the collection point notified by LADOU when confirming acceptance of the order.
2. LADOU shall deliver the items ordered by the customer to the address provided when placing the order. Unless otherwise agreed, LADOU does not deliver to customers providing a delivery address outside Belgium. If the customer is absent when the carrier attempts delivery, the customer shall be deemed to have waived receipt of the order. The customer remains liable for the amount of the order and the delivery costs if, for any reason, the customer is responsible for the failed delivery.
3. If the customer does not collect the order within 24 hours after it has been made available at the collection point, the customer remains liable for the amount of the order and for all costs incurred by LADOU in connection with the order. Payment of the amount due for an order not collected from the LADOU collection point shall under no circumstances entitle the customer to a second order free of charge. The customer must place a new order.
4. Upon delivery, the customer is requested to check and approve the information and details stated on the invoice. The customer is also requested to confirm that, insofar as this is visibly ascertainable, the delivered products conform to the order.
5. Any defect may be reported to the carrier or the collection point. If any products are not compliant at the time of delivery, the customer is also requested to notify LADOU as soon as possible.
No compensation may be claimed by the customer in the event of a delivery delay.
The customer may cancel an order only before confirmation that the order has been accepted for processing, irrespective of the provisions governing whether or not the statutory right of withdrawal applies.
If the order is cancelled after confirmation that it has been accepted for processing, LADOU shall be entitled to charge a contractual cancellation fee equal to 10% of the total order price.
6. This clause is reciprocal and shall apply in favour of the customer in the event of LADOU's failure to perform its obligations in connection with the relevant order.
9. LADOU's Liability
LADOU shall only be liable for material or bodily damage suffered by the customer where such damage is the direct and exclusive consequence of a failure by LADOU to comply with one of its obligations, or in the event of gross negligence or wilful misconduct by LADOU.
LADOU shall under no circumstances be liable for any damage resulting from incorrect information provided by the customer. LADOU's liability for indirect or consequential damages, loss of profits or income, loss of savings, etc., is excluded.
LADOU shall not be liable for any damage resulting from failure to comply with instructions relating to the products and their use, or with warnings provided with or on the packaging of the ordered items.
The customer assumes all risks and consequences arising from their chosen delivery options, such as leaving the order with a neighbour, outside the customer's home, or under any arrangement other than personal delivery. LADOU shall not be liable for deterioration or loss of the products or for any resulting damage suffered by the customer.
LADOU shall not be liable for damage resulting from force majeure, including strikes, illness, pandemics, armed conflicts, fires, malfunctions, transport problems, weather conditions, violence, riots, altercations, and actions by the police or fire services that disrupt or prevent delivery of the items ordered by the customer.
Force majeure shall also include unforeseen or unforeseeable circumstances occurring at third parties engaged by LADOU in connection with the performance of the contract.
10. Intellectual Property Rights
The LADOU trade name, trademark and logo are protected names and trademarks and form an integral part of LADOU's intellectual property. Intellectual property rights relating to the website are the exclusive property of LADOU.
The information appearing on the website may not be made public, reproduced, modified or adapted without the prior written authorization of LADOU.
11. Privacy Policy
LADOU processes the customer's personal data in connection with the processing of orders and in compliance with Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation (GDPR).
For further information regarding the processing of personal data, the customer is invited to consult the privacy policy available on the LADOU website or at:
LADOU Privacy Policy
12. LADOU Account
In order to place an order on www.ladou.eu, the customer must create an account on the website to access the online shop.
The customer must provide accurate information and may modify such information by logging into their account.
The customer may request deletion of their account at any time by visiting the dedicated page or by sending an email to contact@ladou.eu.
Without prejudice to the privacy policy or the processing of ongoing orders, deletion of an account, regardless of the reason, shall result in the complete deletion of all the customer's personal information.
Account deletion shall take effect upon confirmation by LADOU. Account deletion shall not suspend, interrupt or cancel orders that have already received confirmation of acceptance for processing by LADOU.
Any event of force majeure resulting in a malfunction of the website or server, subject to any interruption or modification due to maintenance, shall not give rise to LADOU's liability.
Creation of an account constitutes acceptance of these General Terms and Conditions of Sale.
13. Amendments
LADOU reserves the right to amend these General Terms and Conditions at any time without prior notice. Customers are invited to regularly check for updates to these General Terms and Conditions.
14. Severability
If any provision of these General Terms and Conditions or of the contract is declared invalid, unlawful or void, this shall not affect the validity, legality or enforceability of the remaining provisions.
The failure by LADOU to apply or enforce one or more provisions of these General Terms and Conditions shall under no circumstances constitute a waiver, including an implied waiver, of its rights, nor shall it prevent LADOU from subsequently requiring strict compliance with these General Terms and Conditions.
15. Applicable Law – Jurisdiction
All contracts concluded between LADOU and the customer to which these General Terms and Conditions relate shall be governed exclusively by Belgian law.
Any dispute arising from the contract concluded between LADOU and the customer shall be subject to the exclusive jurisdiction of the courts of Brussels, conducting proceedings in French.