Shipping policy

 

1. The Customer may have their order delivered to the address of their choice within Belgium or pick up their order at the pickup location that LADOU will notify them of upon confirmation of the order.

2. LADOU will deliver the items ordered by the Customer to the address provided when placing the order. Unless otherwise agreed, LADOU does not deliver to customers who provide a delivery address located outside Belgium. If the customer is not present when the carrier attempts delivery, the customer is deemed to have waived the right to receive the order. The customer remains liable for the order amount as well as the delivery charges if, for any reason, the customer is responsible for the failed delivery.

3. If the customer does not pick up their order within 24 hours of it becoming available at the pickup location, they remain liable for the order amount and any costs incurred by LADOU in connection with the order. Payment for an order not picked up at the LADOU pickup location does not, under any circumstances, entitle the customer to a second free order; the customer must place a new order.

4. Upon delivery, the customer is asked to verify and confirm the information and details listed on the invoice. The customer is also asked to confirm that the delivered products, to the extent visible, match the order form.

5. Any defects may be reported to the carrier or at the pickup location. If certain products do not comply with the order at the time of delivery, the customer is also asked to notify LADOU as soon as possible.
The customer may not claim any compensation in the event of a delivery delay.
The customer may cancel an order only before the order is confirmed as accepted (regardless of whether or not the statutory right of withdrawal applies).
In the event of cancellation after confirmation that the order has been accepted, LADOU shall be entitled to charge a contract termination fee equivalent to 10% of the total order price.

6. This clause is reciprocal and shall apply in favor of the customer in the event of LADOU’s failure to perform under the order in question.